Legal

Privacy Policy

Last updated: August 11, 2026

Unbrand ("Unbrand", "we", "us") provides a platform for marketing agencies to generate performance reports for their clients from Meta, Google, and LinkedIn Ads, and Shopify data. This policy explains what data we collect, why, and how it's handled.

In short: we only access the ad account and store data you explicitly connect or upload, we use it solely to generate the reports you request, and we never sell your data or your clients' data to third parties.

1. Who this applies to

This policy covers two groups: agencies who create an Unbrand account, and the end clients whose ad performance data agencies upload or connect for reporting purposes. If you're an end client and have questions about how your agency is using Unbrand, your agency is the right first point of contact — they control what's connected and who has access.

2. Information we collect

Category	What it includes
Account information	Name, email, agency name, password (stored hashed, never in plain text), and billing details processed via Razorpay.
Ad platform data	When you connect Meta, Google, or LinkedIn Ads, or Shopify, we access campaign performance metrics (spend, impressions, clicks, conversions, revenue) via each platform's official API, using read-only permissions where available. We do not access or modify your live ad campaigns.
Uploaded files	CSV/Excel exports you upload manually, and any client logos you provide for report branding.
Usage data	Login activity, report generation history, and basic diagnostic logs used to keep the service reliable.

3. How we use this data

To generate the PDF reports and dashboards you request inside your agency account.
To power the plain-language AI summaries included in reports (processed via OpenAI's API; raw ad data is sent only for the purpose of generating that summary and is not used to train OpenAI's models under their API terms).
To keep connected ad account data in sync on the schedule your plan allows.
To process subscription payments and send billing receipts.
To send report or account notifications you've opted into via email.

4. Where data is stored

Account and performance data is stored in a managed PostgreSQL database. Uploaded logos and generated PDF reports are stored via Cloudinary. Both providers maintain their own security and access controls; we do not host raw ad account credentials in plain text — OAuth access tokens are encrypted at rest.

5. Third-party services we use

Meta, Google, and LinkedIn Ads APIs, and the Shopify API — to sync the ad/store data you explicitly connect.
Razorpay — to process subscription payments. We do not store full card details ourselves.
Cloudinary — to store report PDFs and uploaded logos.
OpenAI — to generate the plain-language insights included in reports.
SMTP email delivery — to send report emails and account notifications you request.

6. Data retention and deletion

We retain report data and connected account data for as long as your account is active, so historical reports remain available. You can disconnect a platform integration at any time from the Integrations page, which revokes our stored access token immediately. To request full deletion of your agency account and associated data, email us at the address below.

7. Your rights

You can request a copy of the data we hold about your agency, correct inaccurate account details from your Settings page, or request deletion at any time. Where applicable local law grants additional rights (such as data portability), contact us and we'll assist.

8. Changes to this policy

If we make material changes to this policy, we'll update the date at the top of this page and, where appropriate, notify active accounts by email.

9. Contact

Questions about this policy or a data request: hello@unbrand.agency